Refund & Cancellation Policy
Last updated: October 12, 2025
Our Commitment to You
We want you to be completely satisfied with our services. If you need to cancel or request a refund, we've made the process simple and transparent.
Quick Overview
24 Hours
Cancellation window
2 Days
Refund processing time
Full Refund
For eligible cancellations
Cancellation Policy
Services (Bookings)
✓ Free Cancellation: Cancel up to 24 hours before scheduled service time for a full refund
○ Partial Refund: Cancellations within 12-24 hours: 50% refund
✗ No Refund: Cancellations less than 12 hours before service or after service has started
Products (Shopping)
✓ Cancellation Allowed: Orders can be cancelled within 24 hours of placement if not yet shipped
✗ Cannot Cancel: Once order is shipped or out for delivery
✗ Non-Cancellable: Perishable items (cleaning products with limited shelf life)
Important Notes
- • Subscription services cannot be cancelled mid-cycle
- • Emergency/same-day services are non-refundable once confirmed
- • Special offers and discounted services may have different cancellation terms
Refund Policy
Eligible for Refund
- Cancelled Bookings: Within allowed cancellation window
- Service Not Provided: If service professional doesn't show up
- Damaged/Defective Products: Reported within 24 hours of delivery with photo proof
- Wrong Product Delivered: Different item than ordered
- Payment Issues: Duplicate charges or technical errors
Not Eligible for Refund
- Service completed as per booking specifications
- Product used or packaging damaged
- Cancellation outside allowed time window
- Customer unavailable at scheduled time
Refund Processing Timeline
Approval: Refund requests are reviewed within 24-48 hours
Processing: Approved refunds are processed within 2 business days
Credit: Refund will appear in your original payment method within 5-7 business days
How to Request Cancellation or Refund
Visit Your Orders
Go to Profile → My Orders/Bookings and select the order you want to cancel
Click Cancel/Refund
Click the "Cancel Order" or "Request Refund" button and select a reason
Track Status
You'll receive email and in-app notifications about your refund status
Need Help? Contact our support team at support@cleangod.in or call +91 98765 43210
Questions About Refunds?
Our customer support team is here to help you with any cancellation or refund queries.
Email Support:
support@cleangod.inPhone Support:
+91 98765 43210